The spread of COVID-19 across the world, there is a sense of panic and uncertainty amongst the public.
People are not sure what measures to take to safeguard themselves and their
family and have many questions. Moreover, rumors, myths and misinformation about COVID-19 have spread as quickly as the virus itself.
Public health hotlines and patient communication
systems are now dealing with many more inquiries than normal, putting a strain on existing resources.
There is a need for health organizations to automate as many responses to these inquiries
as possible to free up human resources to deal with more complex problems in the fight against this pandemic.